MADE SERVICE EXCELLENCE
MADE Service Impact Organisational Behaviour Framework
Knowledge, discovery and application are the fundamentals of 4 TEA 2 Organisational Behaviour Frameworks and Training Courses, and with the MADE Service Impact resources, this orientation regime is just as rigourously applied. The goal is to reach the customer, and make a difference with every transaction. However small, if it registers, it has a chance.
Knowledge
What makes fantastic service? Do you experience it every day? What are the behaviours that stand out?
Discovery
How do you judge yourself on service? Are you 10/10 or are there areas for improvement?
MADE Service Awareness Training Course
A compact version of MADE Service Impact is available as a Training Course, explaining the basic what and why, of MADE Service Culture, and runs through the ten behaviours, but delivered in a more compact set of modules and available on demand.
MADE Will & Purpose Service Training Course
This amazing programme, usually within MADE Service Impact Framework, is also available as an On Demand Training Course. Will & Purpose focuses on aptitude and attitude for service delivery, philosophy and the reasons excellent customer service is something to be proud of.